Privacy Policy

Handsumz Barbershop · Effective October 3, 2026

This Privacy Policy explains how Handsumz Barbershop, located in Chesapeake, Virginia, collects, uses, shares, and protects information when you visit hand-sumz.com, book an appointment, create an account, call us, or text us.

1. Information We Collect

• Contact details: your name, email address, mobile phone number, and mailing address.
• Account details: your login credentials (passwords are stored only in hashed form), service preferences, and any notes you choose to share about your haircut or style.
• Appointment details: services booked, stylist, dates, times, and appointment history.
• Payment details: if you pay online, your card is processed by our payment processor. We do not store full card numbers. We may keep the card brand, last four digits, and expiration date.
• Communications: the content of calls, text messages, and website chats you exchange with us.
• Technical information: basic device, browser, and usage information, and cookies needed for the website to work.

2. How We Use Information

• To book, confirm, remind you of, reschedule, and cancel appointments.
• To answer your questions by phone, text message, and website chat.
• To manage your account and remember your service preferences.
• To process payments.
• To operate, secure, and improve our website and services.
• To comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only as described below:

• Service providers that operate our booking, messaging, phone, website hosting, and payment systems on our behalf, including our booking and AI receptionist platform (ReceptionIQ, provided by Quantum Interactive Software) and our telecommunications carrier. These providers may use your information only to provide services to us.
• Legal requirements: when required by law, subpoena, or court order, or to protect the rights, property, or safety of Handsumz, our customers, or others.
• Business transfers: in connection with a sale, merger, or transfer of our business, subject to this Policy.

4. Text Messaging (SMS)

If you opt in, we send text messages from (757) 522-1303 about your appointments, including booking confirmations, reminders, cancellation and reschedule notices, and replies to your questions. You can opt in by checking the optional text message consent box when you book or create an account, or by texting us first. Consent is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. We do not sell or share your mobile number or text messaging consent with third parties for their marketing purposes. For full program details, see our SMS Terms.

5. Automated Assistant

Calls, text messages, and website chats with Handsumz may be answered by an automated AI assistant that can answer questions and help manage appointments. If you prefer to speak with a person, call us at (757) 522-1303 during business hours.

6. Cookies

We use cookies and similar technologies that are necessary for sign-in, booking, and website security. We do not use them to serve third-party advertising.

7. Data Retention

We keep your information for as long as your account is active or as needed to provide our services, meet legal obligations, and resolve disputes. We keep records of text message opt-outs so we can continue to honor your choice.

8. Security

We use reasonable administrative, technical, and physical safeguards, including encryption in transit, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices

• Update your contact details and preferences on your account profile.
• Opt out of text messages at any time by replying STOP.
• Request access to, correction of, or deletion of your information by calling us. We may need to verify your identity before completing your request.

10. Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. If you believe a child has provided us information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.

12. Contact Us

Handsumz Barbershop
Chesapeake, Virginia
Phone: (757) 522-1303